FAQ

Frequently Asked Questions

1. Do you offer free shipping?
   Yes. We provide free shipping on all orders, with no minimum purchase needed.
2. How long does shipping take?
   Orders are processed within 1 to 2 business days. After dispatch, delivery usually takes 4 to 6 business days depending on your location, so most orders arrive within 5 to 8 business days of being placed. You are sent tracking details as soon as your order ships.
3. How can I track my order?
   Once your order has been dispatched you will receive an email with your tracking number and a link to follow your package in real time.
4. What is your return policy?
   We accept returns within 30 days of delivery. Items must be unused, undamaged and returned in their original packaging. To get started, email us at support@shoplinvora.com.
5. Are there any items that cannot be returned?
   For hygiene and safety reasons the following are non returnable: personal care and hygiene items unless still sealed, custom or personalised orders, perishable goods, and final sale or clearance items.
6. Do you charge restocking fees?
   No. We never charge a restocking fee. Customers are only responsible for the cost of return shipping when returning for a change of mind.
7. How long does it take to receive my refund?
   Once your return has been received and reviewed, approved refunds are issued to your original payment method within 10 business days. Your bank may take a few days longer to post it.
8. Can I exchange an item?
   We do not process direct exchanges. If you would like a different product, place a new order and return the original item for a refund.
9. What should I do if my order is delayed or lost?
   Contact us at support@shoplinvora.com as soon as possible. We will open an investigation with the carrier and either resend the order or refund it.
10. How can I contact you?
    Email support@shoplinvora.com or call +19174750021. We are open Monday to Friday : 8:00 - 17:00 and Saturday to Sunday : 9:00 - 16:00.